FAQs

Shipping & Handling

1. How long will it take to get my art?

We are a custom art producer.  Every piece is made to order and takes us between 7-10 days to create and prepare for shipping. Then, depending on your location, shipping takes approximately 2-5 days. 

2. Will I be able to track my order?

Yes, once your art is shipped we will e-mail you with a tracking number.

3. What if my art is damaged during shipping?

We've got you covered. Send the damaged piece back and we'll send you a new piece (with a stern letter to UPS). 

4. I don't live in the U.S. Can I still order?

Absolutely. However, international orders are not eligible for free shipping or our money-back guarantee. Also, you will be responsible for any additional taxes or fees due to international shipping.

Returns & Refunds

1. What if I decide I want to return my order?

In the absolute off chance that you want to return your piece, simply call us at (844) 662-6827 or e-mail us at info@ewallart.com and we'll make things right. We offer a sixty (60) day no questions asked return policy on all of our products except three piece canvas pieces and international orders. 

2. Can I cancel my order?

We understand. Sometimes that extra glass of wine loosens up the purse strings a bit much. We still think you made the right decision, but if you need to, just let us know as soon as possible and we'll take care of it for you. We've been there. 

Promotion Codes

1. I have a promotional code for a discount. How do I get it?

At checkout there will be an option to enter a promo code. Simply enter the code from our promotion and your discount will automatically be applied to your order. We can admit it, we are addicted to running promotions.